Job Summary:

Responsible for overall warranty operations of the branch

Responsibilities:

• Develops proper warranty procedures in accordance with manufacturer guidelines

• Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives

• Evaluates and tracks the warranty services offered and performed

• Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines

• Ensures warranty literature and reference material is current and distributes information to appropriate branch employees

• Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department

• Purchases extended warranties

• Processes all manager approved policy adjustments

• Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders

• Tracks manufacturer turn-around time on warranty claims

• Obtains credits from manufacturers

• Performs other duties as requested by manager

• Develops good working relationships with internal customers and manufacturer representatives

Education/Experience/Skills:

• Experience in heavy equipment sales preferred

• Excellent customer service skills

• Proficient computer skills